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All
orders will be processed and shipped as expediently as possible.
If an item is on backorder, you will be notified immediately.
International orders, P.O. boxes and orders shipped to Hawaii
and Alaska will be sent by U.S. First Class Mail only. If any
items on your order cannot be shipped together there will be
no additional delivery charges for multiple shipments.
Domestic
Delivery Charges:
| $0
to $25 |
add
$4 |
| $25.01
to $50 |
add
$6 |
| $50.01
to $75 |
add $8 |
|
$75.01 to $100 |
add $9 |
|
$100.01 to $150 |
add $10 |
|
$150.01 to $200 |
add $11 |
|
$200.01 and up |
add $12 |
International
Delivery Charges:
| $0
to $25 |
add
$16 |
| $25.01
to $50 |
add
$17 |
| $50.01
to $75 |
add $18 |
|
$75.01 to $100 |
add $19 |
|
$100.01 to $150 |
add $25 |
|
$150.01 to $200 |
add $31 |
|
$200.01 and up |
add $37 |
- Two
Day UPS delivery will incur a five dollar surchargge
- Next
Day UPS delivery will incur a fifteen dollar surcharge
- Two
Day and Next Day delivery are not available for international
orders.
We
accept American Express, Diner's Club, Master Card and Visa.
If you experience technical difficulty placing your order online
please call 800-359-7455 ext. 25 for assistance. Please note
that we DO NOT accept phone orders. No personal checks, money
orders or C.O.D. orders will be accepted.
Sales
tax must be charged to residents of California.
Our
secure server software (SSL) is the industry standard and among
the best software available today for secure commerce transactions.
It encrypts all of your personal information, including
credit card number, name, and address, so that it cannot be
read as the information travels over the Internet.
We
take great pride in our reputation for quality and value, and
guarantee unconditionally every piece of merchandise shipped
against any defect in fabric, trim or workmanship. If you are
dissatisfied with a purchase, please return the item within 14 days of its receipt and we will gladly assist you with a prompt refund or exchange provided that the garment is un-worn and in its original packaging (including hang tags).
THERE ARE NO RETURNS OR EXCHANGES ALLOWED FOR PANTIES, BOXERS OR BRIEFS.
Send
all return packages via a prepaid, insured, traceable method
to ensure a safe and documented delivery to:
Mary
Green Internet Returns
1244 Larkin Street
San Francisco, California 94109
Shipping
charges:
- Exchanges:
If you are exchanging merchandise you are responsible for
the cost of returning it to us. Shipment of a replacement
item of equal or lesser value is free of charge; however,
if you would like to upgrade your shipping method or purchase
additional items, you are responsible for the cost of the
additional items and shipping charges.
- Returns:
If you are returning merchandise for a refund, you are responsible
for the cost of returning it to us. Unfortunately, we cannot
reimburse you for the original shipping charges.
- Incorrect
orders: If we have inadvertently sent you incorrect merchandise,
we apologize. You will not be charged for the shipping costs
of replacement merchandise, and we will reimburse you for
the cost of returning the item to us.
- Credits
to your charge card: A
credit will be issued as soon as we receive your return. It
may take one to two billing cycles for a refund to appear
on your credit card statement.
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